The Accessibility Standards for Customer Service (Ontario Reg. 429/07) provides a comprehensive framework to support people with disabilities.  Eramosa has established our framework of policies, practices, and procedures in compliance with this legislation with the intention to remove barriers and increase accessibility for persons with disabilities regarding information, communications, and employment.  We invite you to review our available documents posted here and available in alternative formats upon request:

Integrated Accessibility Policy

Customer Service Policy

Training Policy

Multi Year Plan

We welcome feedback on our services and we provide an opportunity for all customers and clients with disabilities to do so.  Feedback can be provided in a format most accessible to you such as verbally in person or over the phone, hand written or electronic submissions, or others are available upon request.  Customers that provide formal feedback with their contact information, will receive a response back.  People can submit feedback to:

Telephone: 519-763-7774

Mail or in person:
Human Resources
650 Woodlawn Road West, Block C, Unit 4
Guelph, ON
N1K 1B8

Office hours are typically Monday to Friday, 8 am to 5 pm.