Control Room Management

The adoption and management of best practices for your organization’s control room can help maintain a consistent response under demanding circumstances.

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The concept of Control Room Management (CRM) has become prevalent around the world. As of 2011, CRM is a mandatory regulation enforced by the U.S. Department of Transportation for gas and hazardous liquid pipeline operators. The Pipeline and Hazardous Materials Safety Administration (PHMSA) has expanded these safety requirements to include controllers, control rooms, and SCADA systems that remotely monitor and control pipeline operations.

Eramosa feels these regulations are also of value to operations staff to enhance the safety and reliability of their operations. A strong CRM program can be easily adopted by control room operators within many other industries.

Eramosa can assist your personnel by proactively addressing Control Room Management. Beginning with a detailed assessment, our team can guide you in determining what level of CRM compliance you require. We provide the following services as part of our CRM program.

  • Alarm Management Services: Alarm management consists of developing criteria for alarms based on the risk/severity of possible consequences, and the required speed of operational response to mitigate those outcomes.
  • Training: Creation of a training program that works within the confines of the roles and responsibilities of both controllers and supervisors.
  • High-Performance HMI Design: Development of high-performance HMI screens for enhanced situational awareness, improved alarm visibility, and increased operator effectiveness.
  • Situational Awareness: Observe plant process flow and supervise your systems through the setup of video walls and multi-monitor displays. Large overviews can let you see plant operations at a glance.
  • Definition of Roles and Responsibilities: Formal documentation of roles and responsibilities with detailed explanations of tasks during Normal, Abnormal, and Emergency operating conditions as well as the required workflow between them.
  • Emergency Response Planning: Stay prepared if the control room needs to be evacuated. A thorough strategy could include options for remote access and continuity planning.
  • Disaster Recovery Preparation: Be ready in the event of a major failure of the control system, remote access, or network.
  • Documentation: Learn how to demonstrate compliance to rules and regulations, and how to store training records. As well, if a deviation from the operator’s procedure is necessary then the CRM requires a process be available to document that.
  • Ancillary Disciplines: The experience of additional experts in various other fields related to Control Room Management can be accessed as required. This includes Fatigue Management, Shift Hand-over, Change Management, and Operator Experience.

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