Software Support

This career opportunity is currently available in

→ Guelph, Ontario


We are currently looking for an individual that is interested in a full time Software Support role based out of our Guelph Office that can apply their knowledge to troubleshooting issue, answering client software questions, and software testing. This work will be completed utilizing our in-house information management and reporting software, e.RIS (Eramosa Reporting and Information System). Our newest team member will possess strong computer and software application skills, and experience with Java based programming languages are a plus. Strong interpersonal skills and the ability to work with, and build relationships with our clients at various levels within their respective organizations are also required.

Responsibilities of the position include:

  • Software Support
  • Daily triage and prioritization of JIRA Service Desk items created by client and staff requests
  • Interfacing regularly with e.RIS Clients for feedback and requirements
  • Testing bug fixes, new features, and latest software updates
  • Working with the Eramosa Application Development Group for program enhancements and features
  • Report/User Manual development
  • Installation and Configuration of the e.RIS reporting system for water/wastewater and other utilities in Canada and the US

Job Requirements for the position include:

  • Strong troubleshooting skills
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Good understanding of operating systems: Microsoft Windows, Linux
  • Databases; MySQL, SQL, Oracle, OSI PI, and others
  • Atlassian Jira Service Desk
  • Good understanding of computer virtualization tools (VMWare, Vsphere, Client VMWare, Workstation, VMWare Player)
  • Knowledge of BIRT (Business Intelligence and Reporting Tools) a plus

We are looking for a highly motivated, self-starter with an educational background in Computer Applications and Computer Programming; Java and web design and development a plus with two to five years of experience. The successful candidate must have strong written and verbal communication skills. The successful candidate will have the ability to complete assigned work as directed in a timely fashion, and work independently while functioning well within Eramosa’s strong team environment. Strong organizational, multi-tasking and time management skills would be beneficial.

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